Privacy Policy

This website is operated by the Buccleuch Arms. We take the privacy of our website visitors seriously and we are committed to safeguarding their privacy. This Privacy Policy explains our data processing practices with regard to this web site. Other websites to which this website links are not covered by this policy.

We collect personal information from you through the use of request forms and on making reservations. Please note that the information given by you will be processed in accordance with the General Data Protection Regulations of May 2018 for the purposes of processing your request. Sending any correspondence and/or e-mail communications which you have requested, providing you with information about products and services we offer, and for auditing usage of the site. Your details will only be entered into our database for general administration purposes if you have given us permission to do so. We will respect your instructions not to send you additional information if this has been indicated. This information is stored on our privately owned and maintained servers.

Using the email address which you have provided and with your permission, we may occasionally contact you with promotional material about new products and services, special offers and competitions. Periodically we may also contact you for market research purposes, using the contact details you provided. We will not disclose your information to other parties, where a customer has allowed we will only use the information given will only be used for direct marketing purposes.

Certain pages of our website use “cookies” to collect information about how the website is used and to enhance users’ experience of the website. Cookies are small files that your web browser places on your computer’s hard drive. We may use cookies to record details such as the date and time of visits, the website pages viewed, time spent viewing our website and the websites visited immediately before and after our website. All information is collected on an aggregate basis without any association to any personal details which you have provided so that you remain anonymous. If you do not want your information to be collected in this way, you have the option of setting your browser to reject cookies. Please consult the “Help” section of your browser to correctly do so.

The Buccleuch Arms is committed to making sure your information remains secure. To prevent unauthorised access or disclosure to third parties we have invested in, and regularly review our physical, electronic and managerial procedures to ensure your information remains safe and secure with us.

You have the right to apply for a copy of the information we hold about you and to have any inaccuracies corrected, you also have the right to be forgotten where a similar application would need to be made.